Personal Data Privacy Statement

Please note that this Statement may be amended from time to time without prior notice. You are advised to check for the latest version on a regular basis.

  1. Privacy Policy Statement

    Our Pledge
    We are committed to safeguard the privacy of individuals with respect to your personal data. We assure that our policies and practices, and those adopted by our affiliated companies and agents in relation to the collection, use, retention, disclosure, transfer, security and access of your personal data comply with the requirements under the Personal Data (Privacy) Ordinance (Chapter 486) (the “Ordinance”) under the laws of Hong Kong, as well as the relevant code of practice and guidance issued by the Office of the Privacy Commissioner for Personal Data, Hong Kong. The meaning of the term “personal data” adopted in this Statement is defined in the Ordinance.

    Where our operations are subject to privacy legislation other than that of Hong Kong (such as due to our carrying out of operational functions outside of Hong Kong), this Statement shall apply so far as it is consistent with such local legislation.

    When you visit our web site(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analysing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites.

    Collection of personal data
    At times, you may be required to give your personal data including, but not limited to, your name, gender, date of birth, nationality, telephone number, fax number, postal address , email address, credit card information, bank account number, educational level, occupation, household income and personal income (collectively “personal data”). Refusal to provide such information may deny you of access to certain parts of our web site, or may render us unable to handle any application or request you are making, or may otherwise defeat the objectives of your visit. If you are under the age of 18, consent from your parent or guardian is required before you give us the Personal Data.

    Information relating to your use of our services, such as call/connection time, duration, origin and destination, may be automatically collected for our accurate reporting and administration of your accounts.

    Some of our websites may disclose non-personally identifiable aggregate statistics relating to our visitors to advertisers. Some of our websites may collect aggregate information about our visitors, e.g. statistics on the number of visits. This type of data may include, but is not limited to, the browser type and version, operating system, IP address and/or domain name.

    Calls between you, our Customer Service, technical support and others department may be recorded for the purposes of staff training, improvement of service quality and clarification of contractual issues.

    Accuracy of personal data
    Your application for our services may be subject to credit assessment and verification of your personal details. If we regard results of such checking is unsatisfactory, we will not enter into an agreement with you. Under certain circumstances, data provided by you will be validated by using generally accepted practice or against our pre-existing data, or we may require you to show the original documentation before the data may be used, such as personal identification document and/or proof of address

    Use of personal data collected
    Specific purposes for which your personal data may be used are set out in our “Personal Information Collection Statement” set out in Part 2 below

    Retention of Personal Data
    In your dealings with us and for auditing purposes, your personal data and records of your online transactions will be kept and retained by us for a reasonable period. Such information will be erased from our system in accordance with our internal policy

    Data Access and correction
    Under the Ordinance, you have the right to:

    1. Check whether we hold any of your personal data;
    2. Access your personal data held by us;
    3. Request us to correct any inaccurate personal data held by us; and
    4. Ascertain our policies and practices established (from time to time) in relation to personal data and the types of personal data held by us.

    If you want to access and/or correct your personal data which you have given us via application form, internet or other means, or if you want to ascertain our policies and practices in relation to personal data and the kind of your personal data held by us, please contact our Customer Services in writing either by post or email at:

    By post :
    CommuniLink Internet Limited
    Unit 9B, 2/F Laurels Ind. Centre, 32 Tai Yau St., San Po Kong, KLN., HK

    By email:
    [email protected]

    Customer Services hotline:
    (852) 2998 0808

    We will respond within 40 days after receiving the request. We may charge you a reasonable fee for each personal data access. However, such fee will be waived if the data access is made for the purpose of correcting your personal data.

    Security of personal data
    We use various encryption techniques to transmit via the Internet your personal data, which can only be accessed by ourauthorized personnel. Given the operational nature of the Internet, we cannot guarantee that the transmission is fully secure. Please refer to our “Security Statement” in Part 3 below for details on the steps that we have taken to ensure that any personal data collected by us via our websites is safe and secure to avoid unauthorized interference by third parties.

    Internal Guidelines on Record Retention and Access to Personal Data
    Our staff are required to strictly adhere to our Internal Guidelines on Record Retention and Access to Personal Data. Physical records containing personal data are securely stored in locked areas when not in use. Access to such physical and/or computer records is strictly controlled and requires management approval for each access. Approvals for access to customers’ personal data are granted only on a "need to know" basis. Where we retain, use and/or transmit customers’ personal data, we have put in place adequate measures to protect it from accidental and/or unauthorized disclosure, modifications, loss and/or destruction.

    Retention of personal data
    If you are a customer of ours, your personal data which you have given us via application form, internet or other means, during the service subscription period will be retained for a reasonable period after termination of your subscription. We will erase any unnecessary personal data from our system in accordance with our internal policy.

    On-line Services
    We may promote on-line stores or service providers operated by third party merchants on our website. If you want to use or order any services or products from them, please note that once the information that you provided is transferred to the relevant merchant, it will be beyond our control and thus outside the scope of protection afforded by us.

  2. Personal Information Collection Statement

    As a customer of our company, or a visitor or user of our website(s), it may be necessary for you to provide us with your personal data when you apply to us and/or continue to subscribe with us for any service and/or product. If your personal data is incomplete or incorrect, we may not be able to provide or continue to provide the services to you. We shall keep your personal data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of personal data will be in accordance with requirements under the Ordinance and this Statement. We may use and retain the personal data provided by you for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time:

    1. Processing of your service application, and provisioning of the services;
    2. Subject to your consent, we may use your personal data (including name, gender, telephone number, fax number, postal address, email address, month and year of birth, as well as the usage, account and service number of telecommunications and related telecommunications value-added services) for marketing the goods and/or services relating to us, our affiliated companies and business partners, any of their subsidiaries and any company in which the same has a direct or indirect interest or with which it is in joint venture or co-operation or their respective successors and assigns. We may dispatch to you the promotional information via direct marketing telephone calls, e-mail, e-message1 , facsimile, direct mailings etc. We will enquire your preference on nature of products/services before we provide you with the direct marketing promotional materials.
    3. Processing of any benefits for you arising out of the services;
    4. Analyzing, verifying and/or checking of your credit, payment and/or account status in relation to the provision of the services;
    5. Processing of any payment instructions, direct debit facilities and/or credit facilities requested by you;
    6. Facilitating the daily operation of your account, provisioning of customer services and/or the collection of overdue amounts in your account in relation to the services;
    7. Enabling us to perform any obligations on interconnection or conform with other industry practices, or to comply with any requests stipulated by governmental or regulatory authorities; and
    8. Enabling us in prevention of crime.
      11E-message means electronic messages delivered via the following means: mobile short messaging service (SMS) / multimedia messaging services (MMS) / cross-platform mobile messaging application (e.g. smartphone messaging application).

    We may disclose and transfer (whether in Hong Kong or overseas) your personal data to the following parties to use, disclose, process or retain your personal data for the purposes mentioned above:

    1. Our agents and contractors (including IT, network, customer service, sales agents and contractors), telecommunications operators, and service providers for the provision of our services;
    2. Our affiliated companies, business partners;
    3. Banks, financial institutions and credit providers;
    4. Debt collection agencies, credit reference agencies and security agencies;
    5. Regulatory bodies, law enforcement agencies and courts;
    6. Our professional advisers, and any other persons under a duty of confidentiality to us; and
    7. Any of our actual or proposed assignees or transferees of our rights with respect to you.

    In addition, in accordance with your agreement with us or consent given to us (as the case may be), we may disclose and transfer your personal data (whether in Hong Kong or overseas) to our affiliated companies, business partners for the purposes of carrying out market research and credit assessments and ensuring such personal data provided by you to us fulfills the aforesaid or other purposes as shall be agreed between you and us or as required by law from time to time.

    If you do not wish to receive direct marketing promotional information from us with respect to the telecommunication and/or other categories of products/services mentioned above, or do not wish us to disclose, transfer or use your personal data for the aforesaid direct marketing purposes , please contact our Customer Service Hotline 2998 0808 or either by post: Unit 701-702, Midas Plaza, 1 Tai Yau St., San Po Kong, KLN., HK or by fax: 2998 0800.

  3. Security Statement

    While internet is not an inherently secure environment for communications, security of internet communications can be enhanced by the application of appropriate technology. However, internet security is not solely a technical issue, knowledge on security of personal and transaction data as well as general measure are equally important. "Hackers" could only attack a system through a "door". However, in most cases imprudent transmission and handling of sensitive data such as confidential documents, password, personal identifiers etc. would facilitate unauthorized access to such a "door" by "hackers". Hence, internet users should be cautious when handling such kind of sensitive documents and data.

    In order to prudently preserve all personal data obtained from users of our websites, apart from firewalls and other sophisticated technical facilities, we also provide and maintain other stringent security measures so as to protect our system as well as the information and data retained therein from accidental or malicious destruction or damage.

  4. Enquiries

    Should you have any enquiries concerning this Statement, please feel free to contact our Data Protection Office in writing at:CommuniLink Internet Limited Unit 701-702, Midas Plaza, 1 Tai Yau St., San Po Kong, KLN., HK